Refund Policy

Last Updated: September 19, 2026

This Refund Policy explains how refunds are handled for purchases made through TrendMimic.

1. Payment Processing

Payments for TrendMimic may be processed through Paddle.

Paddle acts as the Merchant of Record for transactions processed through Paddle and handles payment processing, applicable taxes, refunds, and related payment support.

2. Credits Purchases

TrendMimic may sell Credits as one-time digital purchases.

Credits are digital usage units used to access TrendMimic's video generation services.

Because Credits provide access to digital services, refund eligibility may depend on:

• Applicable consumer protection laws;
• The country or region of the purchaser;
• Whether the purchased Credits have been used;
• The nature of the transaction; and
• Paddle's applicable refund policy.

Nothing in this policy limits any mandatory consumer rights that apply to you.

3. Refund Requests

If you believe you are entitled to a refund, please contact us at:

support@trendmimic.com

You may also be directed to Paddle's customer support system where appropriate.

Please include:

• The email address associated with your TrendMimic account;
• Your order or transaction information, if available;
• The date of purchase; and
• A brief explanation of your request.

We may use the information you provide to locate your transaction and assist with the request.

4. Statutory Consumer Rights

Your legal rights may provide additional cancellation or refund rights depending on where you live.

Where applicable law provides mandatory refund or cancellation rights, those rights take priority over this Policy.

Paddle's current refund policy may also provide country-specific consumer protections.

For example, Paddle's current published policy provides specific statutory withdrawal rights for certain digital content and services in China and other jurisdictions.

5. Technical Problems

If a technical problem prevents TrendMimic from delivering a purchased service, please contact us.

Where appropriate, we may investigate the problem and work with Paddle to provide a refund or other appropriate remedy.

If a video generation job fails after Credits have been deducted, TrendMimic may automatically restore the Credits associated with the failed generation where our system determines that the job failed.

This automatic Credit restoration is separate from a monetary refund.

6. Fraud and Abuse

Refunds may be refused where there is evidence of:

• Fraud;
• Payment abuse;
• Repeated abusive refund requests;
• Unauthorized use;
• Circumvention of Credit controls; or
• Other manipulative behavior,

subject always to applicable law and mandatory consumer rights.

7. Processing of Approved Refunds

Where a refund is approved, the refund will generally be returned to the original payment method used for the transaction.

The timing of the refund may depend on the payment provider and financial institution.

8. Partial Refunds

Where permitted by applicable law and Paddle's procedures, a transaction may be eligible for a partial refund rather than a full refund.

9. Chargebacks

If you have a problem with a purchase, please contact us or Paddle before initiating a chargeback where reasonably possible.

Paddle may investigate disputed transactions and handle chargebacks according to its policies and the applicable payment network rules.

10. Contact

For refund questions:

TrendMimic
Website: https://trendmimic.com
Support Email: support@trendmimic.com