Contact & Support

We're here to help.

If you have questions about TrendMimic, video generation, Credits, billing, refunds, account access, or technical issues, please contact our support team.

General Support

Email: support@trendmimic.com

We aim to respond to support requests as soon as reasonably possible.

What Can We Help With?

You can contact us about:

• Account and login issues
• Video generation problems
• Failed generations
• Credits and Credit usage
• Billing and payment questions
• Refund requests
• Generated video downloads
• SRT subtitle files
• Technical issues
• Privacy requests
• Other questions about TrendMimic

When Contacting Support

For technical or billing issues, please include as much relevant information as possible, such as:

• Your TrendMimic account email
• Video or generation ID, if available
• Order or transaction ID, if applicable
• A description of the problem
• Screenshots or error messages, if available

Please do not send your full payment card number or other sensitive payment information by email.

Business Information

Product: TrendMimic
Website: https://trendmimic.com
Support Email: support@trendmimic.com

For payment transactions processed through Paddle, Paddle may also provide payment-related customer support and refund assistance.